Make Payment & Customer Service Information
  i – source: ClassActionLawsuit


In simple words, sears is a retail company, and its specialty lies in its sales of appliances and clothes. It’s stated in Hoffman Estates, Illinois, the U.S. Founded in January 1987, this retail company sells products related to fitness, electronics, baby, and auto (these are not the only type of products they sell).

They even offer affiliate programs to their partners and ship products worldwide through USPS carriers that include free delivery for some products. If not satisfied, you can return their products within 30 days of purchase, but bear in mind that restocking and processing fees may still be applied.

You can pay using Visa, MasterCard, American Express, and Discover. A personal account needs to be created to be able to track a product you’ve purchased. In this article, we’ll mention everything you need to know about, including Terms of Services and Return Policy.

Terms of Services

Before utilizing any of their services, you should be aware of their terms of services to avoid any future misunderstandings. There are certain restrictions placed on how the user utilizes their website. The company agrees to take care of any issues through binding arbitration and try to avoid resorting to class action litigation.

Bear in mind that the Sears Site and mobile app are owned and operating by the Sears Holdings Management Corporation. These terms bound the user if he/she chooses to use the website, including any visitors. These terms can be changed/modified by Sears, as stated under the Terms Of Services.

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We suggest that you give the terms of services a read before using any sears service to avoid any “disasters.”

Return Policy

If you’ve purchased a product, but aren’t satisfied with it and wish to return it, you’ll need the original receipt or packing slip. The refund amount is displayed once the client submits the customer’s return online. Your shipping label can also be utilized for returning the product.

The items that are being returned need to be highlighted, and the return package must be enclosed with the client’s purchase. You’ll also need to provide answers to the following questions: What Items are you returning, what’s the quantity of the products you’re returning, and the reason for returning them.

You’ll need to use an insured and trackable service if the customer’s shipping label is utilized to return the product. The items must be packaged securely using the original packaging, if possible. The product can be returned to any sears store. The refund will be processed through the original payment method, excluding any discounts. Customer Service

Below are contact numbers and addresses related to customer services.

SearsCard Customer Service Phone Number: 1-800-917-7700

Technical Customer Service and Support Phone Number: 1-800-917-7701

Lost or stolen cards Phone Number: 1-800-819-9000

Sears Commercial One card (Lost or stolen): 1-800-599-9712

Activation: 1-800-589-7327

Collections: 1-800-733-1116

Sears Home Improvement Account

All Inquiries: 1-800-366-3817


Apply: SearsCard Apply

Login: Www.SearsCard.Com Login

Bill Pay: Www.SearsCard.Com Bill Pay

CitiBank Sears Card: CitiBank SearsCard “My Account”

Payment Address 1: Sears Card Payments

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PO Box 183081

Columbus, OH 43218-3081

Payment Address 2: Sears Payment Center/Overnight

1500 Boltonfield St.

Columbus, OH 43228

Billing Disputes: (Sears Card Billing Disputes)

PO Box 6283

Sioux Falls, SD 57117

General Inquiries

PO Box 6275

Sioux Falls, SD 57117


Sears MasterCard General Phone Number: 1-800-669-8488

Sears MasterCard Activation Phone Number: 1-800-669-8488

Sears MasterCard Collections Phone Number: 1-800-669-8488

Payment Address: Sears MasterCard® Payments

P.O. Box 183082

Columbus, OH 43218-3082


General Phone Number: 1-800-599-9712

Authorizations Phone Number: 1-800-599-9710

Sears Commercial One General Fax Number: 1-800-599-9711

Sears Commercial One Application Fax Number: 1-800-599-9709

Daily Invoices:

P.O. Box 689134

Des Moines, IA 50368-9134

Monthly Statements

P.O. Box 689131

Des Moines, IA 50368-9131

Overnight Payments

4740 121st Street

Urbandale, IA 50323

Billing Disputes

PO Box 689132

Des Moines, IA 50368-9132

All Other Inquiries

P.O. Box 689132

Des Moines, IA 50368-9132

That’s just about it! We hope you find this article useful, and if you have any further queries or would like to add something to this article, feel free to comment down below, and we’ll try to respond to as many as we can!

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